Estabilishing a consulting service with an experienced R&D team to assit customers in selecting products that meet their needs is one of our major work. To understand customer requirements and preferences thoroughly, members of our R&D team are trained for the in-depth knowledge and expertise across the product range.
In order to effectively serve our customers better, we have set up an on-site installation technical consultancy team, which is staffed by technical engineers and professional technical personnel. To improve the quality of our on-site technical support services, we have established a strict management system. Also, We can provide our customers with free training on how to install, use and maintain our products.
We have commited to provide overseas after-sales service with customers support hotline that customers can contact for assistance with after-sales service inquiries.
To provide satisfacted after-sales service with our customers, we have responded to customer inquiries promptly and followed up with the customers to ensure they are satisfied with the solution provided after resolving the issue.